Systems Support Engineer - Millennium I.T.E.S.P

Basic Information
Systems Support Engineer
Millennium I.T.E.S.P
Employment Type
Full Time
Job Description
  • Provide L1 support for clients on 24*7 basis.(On-call roster for out of business hours).
  • Engage with Engineered Systems patching, updating the SR and customer.
  • Providing support for backup related tasks and implementation.
  • Install, configure, test, monitor and maintain operating systems, application software and system management tools where needed.
  • Conduct system/Database health checks and reports.
  • Upgrade/Patching existing systems and servers.
  • Responsible for maintaining vendor specific service requests(Eg:Oracle).
  • Troubleshoot errors in whole infrastructure including application, server hardware and OS.
  • Provide help in Resolving and RCA preparation (Root Cause Analysis)for technical issues.
  • Create and maintain documentation on release process, support activities, user manuals, operational procedures, test case design and test reports according to company standards.
  • Perform hardware replacement on enterprise4 servers/storage and other equipment's.
  • Carryout knowledge transfer activities and train team members.
  • Degree in Information Technology or Computer science
  • Knowledge of Linux/Unix Systems will be an added advantage
  • Hands on experience in Datacenter(Virtualization/backup/etc...)solutions will be an added advantage
  • Excellent written and verbal communication
  • Excellent documentation and negotiation skills
  • Ability to work in a team environment and to work in an on-call roster
  • About Employer
    The systems' integration business of Millennium I.T.E.S.P(Pvt)Ltd, is a leading Sri Lankan information technology solutions provider specializing in IT solutions for the Banking, financial and telecom industries. Millennium I.T.E.S.P.also offers information technology infrastructure and consulting services. Ambeon Group is reputed for its market dominance in the areas of Financial Services, Manufacturing (Porcelain, Leather and Textiles), Real Estate, Technology and Strategic Investments. Its subsidiaries include;Taprobane Capital Plus(Pvt)Ltd.(a leading financial services provider with a wealth of experience in capital markets in Sri Lanka), South Asia Textiles Limited,\(leading manufacturer of exceptional quality weft knitted fabric), Dankouwa Porcelain PLC and Royal Femwood Porcelain Ltd (manufactures of porcelain tableware and gift items for global giants such as Oneida, Macy's, Country Road, Lenox, John Lewis, Crate & Barrel, Megros, Jashanmal, Ralph Lauren, the Walt Disney Company and Dilmah), Ceylon Leather Products Limited (manufacturer of leather footwear and accessories), Millennium I.T.E.S.P.(Pvt) Ltd (Sri Lanka's leading information systems solution provider delivering IT solutions for an array of industries including banks and finance, telecommunications, apparel and leading conglomerated) and Colombo City Holdings PLC(real estate). We believe in Moving First, Channeling Teamwork, Actioning Results and Seeing Beyond-constantly challenging ourselves in search of the next frontier. We take pride in nurturing our people and enabling them to take charge of future business opportunities by assuming leadership roles, thereby constantly engaging them in doing jobs that were never done before.

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