TECHNICAL SUPPORT ENGINEER - Axientia

Basic Information

Title

TECHNICAL SUPPORT ENGINEER

Employer

Axientia

Employment Type

Full Time

Location

Colombo

Job Description

Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues. li>
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal terms.
Provide prompt and accurate feedback to customers.
Update and prepare timely reports.
Document knowledge in the form of knowledge base tech notes and articles.

Requirements

Basic Diploma in I.T from recognized Institution or equivalent

School leavers with good communication skills and IT skills will be also considered

Excellent communication skills (English / Sinhala)

Excellent telephone and e-mail etiquette

Knowledge of windows applications

Experience of help desk management would be an added advantage

The individual must be self-motivated and exhibit growth potential

Experience in SQL / PLSQL and Telco Domain would be an added advantage

About Employer

Axientia is a global software company committed to empowering you and your sales force wherever you are. We believe that great technology is only the beginning, it's what you do with it that matters.

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