TECHNICAL SUPPORT ENGINEER - Axientia


Basic Information
Title
TECHNICAL SUPPORT ENGINEER
Employer
Axientia
Employment Type
Full Time
Location
Colombo
Job Description
  • Take ownership of customer issues reported and see problems through to resolution.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. li>
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal terms.
  • Provide prompt and accurate feedback to customers.
  • Update and prepare timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.
Requirements
  • Basic Diploma in I.T from recognized Institution or equivalent
  • School leavers with good communication skills and IT skills will be also considered
  • Excellent communication skills (English / Sinhala)
  • Excellent telephone and e-mail etiquette
  • Knowledge of windows applications
  • Experience of help desk management would be an added advantage
  • The individual must be self-motivated and exhibit growth potential
  • Experience in SQL / PLSQL and Telco Domain would be an added advantage
  • About Employer
    Axientia is a global software company committed to empowering you and your sales force wherever you are. We believe that great technology is only the beginning, it's what you do with it that matters.
    Closing Date:  23-Feb-2018


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