Customer care assistant - Rameca Travel & Leisure (pvt) Ltd

Resolving phone,walk in,fax,email and Facebook inquiries. Processing and logging incoming calls into CRM system. Forwarding and escalating inquiries to relevant individual and departments.

Rameca Travel & Leisure is an IATA accredited travel agency initiated in 2014; under the Chairmanship of Mr. Goatabaya Asoka Abayagunawardana. We are a travel organization specializing as a Destination Management Company (DMC), catering to the booming tourism industry. Within a period of two years we have expanded our business in Sri Lanka to service the passionate travelers. We provide inbound and outbound travel, MICE (Meetings, Incentives, Conferences and Exhibitions), Airline Reservations and Ticketing together with hotels, safaris, excursions, cruises and eco-tourism opportunities. Furthermore, we have developed relationships with suppliers, hotels and airlines. Moreover, we are direct agents with all airlines represented in Sri Lanka. Our team of well experienced, committed, multilingual professionals with their in-depth knowledge and meticulous planning will ensure that our customers’ dream will turn into a reality.