Executive - Customer Service - Scicom Lanka (Pvt) Ltd

Assist with all incoming enquiries pertaining to travel reservations, products and services. Assist with all promotion and marketing campaign enquiries. Resolve customer complaints and enquires in relation to changes in travel dates and related services. Assist/undertake any other task assigned by line management

Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond. Our suite of services includes integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions. Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages. Our centres in Malaysia and Sri Lanka, linked and fully redundant via state-of-the-art multi-channel technology platforms, serves a discerning client base. Scicom provides unique solutions in service excellence across Asia Pacific.