Executive - Customer Service - Scicom Lanka (Pvt) Ltd


Basic Information
Title
Executive - Customer Service
Employer
Scicom Lanka (Pvt) Ltd
Employment Type
Full Time
Location
Colombo
Job Description
Assist with all incoming enquiries pertaining to travel reservations, products and services. Assist with all promotion and marketing campaign enquiries. Resolve customer complaints and enquires in relation to changes in travel dates and related services. Assist/undertake any other task assigned by line management
Requirements
  • Successfully completion of the G.C.E. Ordinary Level Examination (Credits in Mathematics and English). • Minimum 1-year call center experience will be an added advantage. • School leavers are encouraged to apply. • Willingness and ability to work on shift/rotational shift basis. • Possess good communication skills in English (spoken and written). • Possess good communication skills in either Sinhala or Tamil (spoken and written). • Possess initiative, able to work independently and as a team • Dynamic, highly motivated and a result – oriented team player with good interpersonal skills. • Ability to work in a challenging environment.
  • About Employer
    Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond. Our suite of services includes integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions. Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages. Our centres in Malaysia and Sri Lanka, linked and fully redundant via state-of-the-art multi-channel technology platforms, serves a discerning client base. Scicom provides unique solutions in service excellence across Asia Pacific.





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