Trainee Call Center Executives - Express 418 (Pvt) Ltd

• Managing incoming calls and customer service inquiries
• Identifying and assessing customers needs to achieve satisfaction
• manage large amounts of incoming calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits;provide information about products and services, take / cancel orders, or obtain details of complaints.
• Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
Experience in Travel Management/Ticketing or FMCG industry will be an added advantage.