Seller Support Officer - Daraz.lk


Basic Information
Title
Seller Support Officer
Employer
Daraz.lk
Employment Type
Full Time
Location
Colombo
Job Description
  • Answer all Seller calls to the agreed Company standards
  • Working closely with other department
  • Handle all the vendor complaints and queries
  • Ensure that service levels & abandoned call percentages are met as per the agreed KPIs
  • Gather all information from sellers for research purposes and ensure confidentiality of such data available
  • At management discretion, direction may be given for tasks outside the scope of work
Requirements
  • Bachelor's Degree / Any other recognized equal qualification
  • Excellent communication skills in English, Sinhala and Tamil
  • Proficient in MS Excel and call center equipment/software programs
  • Having 1 + years of experience in call center
  • Age between 20-25
  • Entrepreneurial mentally and the ability to work with team
  • Should be willing to work on 2 rosters per month(On Weekends)
  • Ability to work under pressure and to be flexible
  • Hunger for success, highly energetic and charismatic personality
  • Priority will be given to candidates who can join within a short notice & available for full time employment
  • About Employer
    We are a collective of more than 300 young individuals seeking to build the most customer-centric online destination for customers to find and discover virtually anything they want to buy online by giving them more of what they want - a vast selection, best prices, fast and reliable delivery and trusted and convenient experience and provide sellers with a world-class e-commerce platform. Daraz is owned by the Alibaba Group. With world-class technology we try to get companies online and sell their goods through our platform and redefine the Lankan retail landscape.



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