Customer Service Associate - Ocean Imports - Maersk Lanka

Key Responsibilities

• Build strong and lasting relationships with customers .
• Support the imports team initiatives in order to ensure a superior customer experience.
• Support the Cashier counters for cash collection and accurate posting on the systems.
• Be in charge of the Maldives related cashier activities and ensure that the accounting matters relating to Maldives is completed in a timely and an accurate manner.
• Engage in constructive problem resolution and provide solutions.
• Address root causes and seek continuous improvements – constantly look for ways to improve cashier/ counter activities.
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices
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We are looking for an enthusiastic individual to join our Customer Service team who is ready to own and manages the customer experience in all interactions with customers. This position is also expected to build relation with customers and delivering according to the commercial and operational targets defined by the reporting Manager. The incumbent is also responsible for the polite communication of informed product specifications and premier customer service.